FAQ

1. What materials are used in ANHU jewelry?

At ANHU, we pride ourselves on using high-quality materials in all our jewelry pieces. Our collections feature sustainably making process, our pieces are only gold or silver pleated. 

2. How do I care for my ANHU jewelry?

To keep your ANHU jewelry looking its best, we recommend:

• Avoiding contact with water, lotions, perfumes, and other chemicals.
• Storing your jewelry in a cool, dry place, preferably in the pouch or box provided.
• Gently cleaning your pieces with a soft cloth after each wear to remove any oils or residues.

3. What is your return and exchange policy?

We accept returns and exchanges within 30 days of the delivery date. Items must be unused, in their original packaging, and in the same condition that you received them. To initiate a return or exchange, please contact us at hello.anhu@gmail.com

4. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within1-3 business days, and international orders may take longer. Once your order has shipped, you will receive an email with tracking information.

5. Do you ship internationally?

Yes, we offer international shipping to many countries. Please check our Shipping Policy page for more information on international shipping.

6. How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly on the carrier’s tracking page.

7. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Multibanco, Google Pay, Shop Pay and Apple Pay. All payments are securely processed.

8. Can I change or cancel my order after it's been placed?

If you need to change or cancel your order, please contact us immediately at hello.anhu@gmail.com. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.

9. How can I contact ANHU customer service?

You can reach us by emailing hello.anhu@gmail.com. We aim to respond to all inquiries as soon as possible within business days.

10. Can I purchase a gift card?

Yes, ANHU offers digital gift cards that can be purchased and sent via email. Our gift cards are perfect for any occasion and can be used to purchase any item on our website.